Terms and Conditions

Companies

The services and products of 2 companies are sold through this website:

  • Cookery classes and associated services, by School of Food Limited
  • Physical products, by School of Food Trading Limited

If you make a purchase, the company with which you are entering into an agreement will be specified on your invoice. Separate sets of terms and conditions for each organisation follow.

Terms and Conditions of School of Food Limited

Product

School of Food Limited provides cookery tuition in facilities provided by their clients or hired on behalf of their clients, as per the descriptions on their website and any special arrangements made at the time of booking (as confirmed in writing). School of Food's tutor(s) brings the ingredients required and provide tuition; unless expressly agreed otherwise the client provides the venue, utensils and cooking machines (including requisite power or fuel supplies) as required for the tuition.

"Classes" are defined as a single session of cooking tuition for groups of 1 to 4 participants, as described on and as can be purchased through School of Food Limited's website.

"Courses" are defined as multiple sessions of cooking tuition that are purchased together (ie a course of classes), for groups of 1 to 4 participants, as described on and as can be purchased through School of Food Limited's website.

"Events" are defined as cooking themed occasions, specially arranged on an ad hoc basis for groups of 5 or more participants, the format and content as agreed with the client.

Booking and booking contacts

Any booking is an arrangement to provide the product on a specific date and at a specific time. This arrangement is made between School of Food Limited and the client who provides their name to School of Food Limited during the booking process.

If a client books on behalf of other participants, the booking remains an arrangement between the named client and School of Food Limited. School of Food Limited will only make or alter arrangements for the class in cooperation with the named client who booked - unless they receive the client's written permission to deal with anyone else.

Any financial arrangements between the client who places the booking and other participants who plan to take part in the class remains purely between those parties and do not include School of Food Limited.

Private classes: payment, rearrangement and cancellation terms

Payment in full is required at the time of booking. Until payment has been received any classes or dates that have been previously discussed remain provisional and may become unavailable.

When payment has been received you will receive an email from School of Food Limited confirming your class has been booked.

When requested, and with adequate prior warning, School of Food Limited will endeavour to rearrange the times and dates of class bookings. Rearrangement requests at short notice will be charged as cancellations (see below), although this is subject to School of Food Limited's management's discretion.

Classes cancelled at the client's request (in writing) 7 days or more prior to the booking date will be refunded in full. Classes cancelled (in writing) between 7 days and 48 hours prior to the booking date will receive a 50% refund. Classes cancelled less than 48 hours prior to the class are not refundable.

In the unlikely event that School of Food Limited ever needs to cancel your class (except in any situation described below) you will be offered the choice of either an alternative appointment within a reasonable period or full refund of the cost of your class.

Private courses: payment, rearrangement and cancellation terms

Payment in full is required at the time of booking the first session of the course. Until payment has been received any dates that have been previously discussed remain provisional and may become unavailable.

When payment has been received you will receive an email from School of Food Limited confirming your course has been booked.

When requested, and with adequate prior warning, School of Food Limited will endeavour to rearrange the times and dates of session bookings. Rearrangement requests at short notice will be charged as cancellations (see below), although this is subject to School of Food Limited's management's discretion.

Courses cancelled at the client's request (in writing) 7 days or more prior to the date of the first scheduled session will be refunded in full. Courses cancelled less than 7 days prior to the date of the first class appointment, or after some of classes have been taught, will be refunded on the following basis:

  • Classes that have already been taught, or were scheduled prior to School of Food Limited's receipt of the written request for cancellation, are non-refundable.
  • Classes where the appointment is scheduled sooner than 48 hours from the time of School of Food Limited's receipt of the written cancellation request are non-refundable.
  • Classes where the appointment is scheduled later than 48 hours but sooner than 7 days from the time of School of Food Limited's receipt of the written cancellation request will be refunded at 50% of their pro-rated value.
  • Classes scheduled for later than 7 whole days from the time of School of Food Limited's receipt of the written cancellation request will be refunded at their pro-rated per-class value.

Pro-rated value per class is defined as the total course cost, divided by the number of classes.

In the event that the client starts a course and cancels any or all subsequent sessions the same cancellation terms apply to each individual session. Where course pricing includes a discount on School of Food's equivalent individual class rates the discount is treated as being applied to the final session of the course; in the event of a cancellation, any payment refunded will reflect this.

In the unlikely event that School of Food Limited ever needs to cancel your either a single class or a whole course (except in any situation described under "Kitchen, Equipment and Safety" below) you will be offered the choice of either an alternative appointment within a reasonable period or full refund of the cost of your class.

Events: payment, cancellation and rearrangement terms

Payment of a deposit for 40% of the total fee is required in order to secure a booking for a School of Food event; until this is paid any dates discussed remain provisional. This deposit is non-refundable if the client cancels the booking or fails to pay the balance (as described below).

With a minimum 30 days warning prior to the scheduled event date and at the client's written request School of Food will endeavour to alter the arrangements for an event; any costs incurred by School of Food in doing so will be chargeable.

The balance of the fee for the event is required a minimum of 30 days prior to the event date. Failure to pay this will forfeit the booking and the deposit. For private events cancelled (in writing) at least 7 whole days prior to the event 50% of the balance is refundable. Cancellations less than 7 days prior to the event are non-refundable.

In the unlikely event that School of Food Limited ever needs to cancel your event (except in any situation described under "Kitchen, Equipment and Safety" below) you will be offered the choice of either an alternative within a reasonable period or full refund of the cost of your class.

Resale

School of Food Limited do not permit the resale of their services, unless expressly agreed by School of Food Limited in writing.

Participants

School of Food Limited require the names of all participants at least 24 hours prior to any class. If you wish to make any change to the participant list originally submitted with the booking you must notify School of Food in writing.

All class participants must be aged 16 or older unless otherwise agreed in writing with School of Food. Participants aged from 16 to 18 must have a parent, guardian or adult acting in loco parentis present during the class (although the adult is not required to participate).

Class, course and event content and ingredients

Very occasionally it is necessary for School of Food Limited to make alterations to the content of classes and events or to the ingredients that will be used. We reserve the right to make such alterations as necessary.

Where changes are made to the that are deemed significantly different to the advertised or agreed class material, School of Food Limited will notify clients in advance of the class. For minor alterations School of Food will make a suitable substitution.

All classes and courses advertised on School of Food Limited's website are subject to alteration and discontinuation without notice. If a class or course is altered or discontinued after a booking has been received School of Food Limited will honour the original details advertised.

Kitchen, equipment and safety

The client who books the class is responsible for the kitchen or area provided for the class (unless at a venue hired by School of Food on behalf of the client). They are also responsible for the cleanliness and safety of the area and any equipment provided there (that does not belong to School of Food Limited or its employees).

We require kitchens used for classes to meet the standards outlined in our website Frequently Asked Questions (as updated from time to time). If the kitchen planned for a class fails to meet these standards or is found, at the time of the class, to be in dangerous condition we will be unable to teach the class. In such situations the cost of the class or event is non-refundable. In such a situation, classes occasionally may be rearranged at our discretion, subject to adequate alterations being made to the kitchen.

Data protection

School of Food Limited stores electronic information about customers and prospective customers. This information is subject to password protection and, where appropriate, standard business-grade encryption. School of Food does not hold any debit or credit card information belonging to its clients.

If you wish to see any information about you that is held by School of Food Limited, you can make a written request for it to be disclosed to you, as per the Data Capture Act 1988.

School of Food Limited will not pass its customer or potential customer data to third parties, unless required to do so by law.



Terms and Conditions of School of Food Trading Limited

Shopping With School of Food Trading Limited

School of Food Trading Limited is registered in England and Wales with Company number 09304710. Our registered office address is: 113 Grove Lane, London SE5 8BG. Henceforth, any use of “we”, “us” or “our” refers to School of Food Trading Limited.

You can order products with us by telephone (0207 193 4140), email ( This email address is being protected from spambots. You need JavaScript enabled to view it. ) or online via this website.

How a Contract is Formed Between You and School of Food Trading Limited.

When you place an order for a product by using the website you are offering to buy it for the price shown on the website, subject to these Terms.

Our online order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.

When you place your order online we will take payment as per clause. We will check Product availability and contact you by email to confirm that your order has been accepted. This email is our acceptance of your order and will specify delivery details and confirm the price of the Products purchased.

If the Product is not available we will decline your order and send to you an email explaining this and any payment made for the Products will be refunded in full.

Price

The price for each Product is shown on the website and includes any relevant sales taxes (such as VAT) at the current rate.

We always try to make sure that the prices on the website are accurate but errors may occur. If we discover an error in pricing of the Products that you order we will notify you as soon as possible using the contact details you supplied to us when placing your order. We will then give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to reach you within 7 days of our notice we will treat the order as cancelled. If you cancel, any payment made for the Products will be refunded in full. If you confirm, you must pay the difference before we despatch the Product.

You will be notified of the delivery costs automatically before you submit your credit card details, based on the delivery address you specify.
Prices are quoted on the website in UK pounds sterling. Outside of the UK your credit card company should exchange the amount charged to the currency of your country at the current rate. Please note that both charges and refunds shall only be made in GBP sterling and we cannot be held responsible for any loss due to exchange rate fluctuations.

Payment

You must provide full and accurate payment details (e.g. credit card, debit card) at the time of submitting your order.

We will take payment from your credit card, debit card, PayPal account or gift voucher as soon as you place your order.

We currently accept VISA, MasterCard, Visa Electron, and American Express.

To ensure that shopping online is secure, when paying by credit or debit card your details will be encrypted to minimise the possibility of someone being able to read them as they are sent over the internet. Your credit card company may also carry out additional security checks to confirm it is you making the order. In the event your card is declined please contact your card issuer to authorise the transaction.

Orders for certain high-value items can only be dispatched to the payment address registered to the card.

Due to the high incidence of internet fraud, some orders may be subject to manual fraud screening. You may be requested to provide proof of identity, proof of address and other documentation as required. Failure to produce this information may result in a delay to your order or in cancellation of your order.

Products

All Products are available while stocks last. If we are unable to supply a Product to you following our acceptance of your order, we will notify you as soon as we can. If we cannot supply a Product you will not be charged for it and we will refund or re-credit you with the amount of your up front payment.

The images of the Products on the website are for illustrative purposes only. Although we have made every effort to display the images accurately, we cannot guarantee that your computer’s or device’s display accurately reflect the Products. Your Products may vary from those images.

Your statutory rights to return or cancel your purchase

You have the right to cancel the purchase of a good without having to give a reason at any time within the "cooling off period" of seven working days, beginning on the day after you receive the goods.

If you are in possession of the goods you are under the duty to retain them and take reasonable care of them. You must send the goods back to us to our contact address at your own cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as possible once you have canceled the contract.

We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense.

Once you have notified us that you wish to cancel the contract, any sum debited to us will be refunded to you as soon as possible and in any event within 30 days of your cancellation.

Returns process

To make a return please email This email address is being protected from spambots. You need JavaScript enabled to view it. with your order number, details of the item(s) you wish to return and your reason for the return. We will contact you about how to proceed.

Please note that returns are not able to be accepted in person at our registered office address.

Liabilities

If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable.

Loss or damage is foreseeable if they are an obvious consequence of our breach or if they were contemplated by you and us at the time we entered into the contract.

We only supply the Products for domestic and private use. You agree not to use the Product for any commercial, business or re-sale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

We do not in any way exclude or limit our liability for:

  • death or personal injury caused by our negligence;
  • fraud or fraudulent misrepresentation;
  • any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession);
  • any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples); and
defective products under the Consumer Protection Act 1987.

Subject to clause, we will not be liable in any amount for failure to perform or delay in performance of any obligation under a contract if such failure is caused by the occurrence of any unforeseen event beyond its reasonable control including without limitation internet outages, communications outages, industrial action, fire, flood, war or act of God.

Please read the instructions, manuals and other user documentation that comes with your Products carefully.We are not involved in the manufacture of Products and will not advise on their use or operation or the manufacturer’s guidelines. We recommend that you use all Products safely and in accordance with the manufacturer’s guidelines.

Except as provided above we can give no other warranties, conditions or other terms, express or implied, statutory or otherwise and all such terms are hereby excluded to the maximum extent permitted by law.

General

These Terms may be changed from time to time. Any changes to our Terms will be notified on the website. You must check these Terms whenever you place an order with us.
We may transfer our rights and obligations under a contract to another organisation, but this will not affect your rights or our obligations under these Terms.

You may only transfer your rights or our obligations under these Terms to another person if we agree in writing. However if you have purchased a Product as a gift, you may transfer the benefit of any warranties we give to you under this contract to the recipient of the gift without needing to ask our consent.

This contract is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties Act) 1999 or otherwise.
If we do not enforce any provision of this agreement such will not be considered a continuing waiver.

Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations.

If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

In the event that any part of these Terms is held to be unenforceable, such part will at our option be construed as far as possible to reflect the parties’ intentions and the remainder of the provisions will remain in full force and effect.

These Terms are governed by English law. This means a contract for the purchase of Products from School of Food Trading Limited / School of Food Trading Limited and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.