Terms and Conditions

Product

School of Food Limited provides cookery tuition in facilities provided by their clients or hired on behalf of their clients, as per the descriptions on their website and any special arrangements made at the time of booking (as confirmed in writing). School of Food's tutor(s) brings the ingredients required and provide tuition; unless expressly agreed otherwise the client provides the venue, utensils and cooking machines (including requisite power or fuel supplies) as required for the tuition.

"Classes" are defined as a single session of cooking tuition for groups of 1 to 4 participants, as described on and as can be purchased through School of Food Limited's website.

"Courses" are defined as multiple sessions of cooking tuition that are purchased together (ie a course of classes), for groups of 1 to 4 participants, as described on and as can be purchased through School of Food Limited's website.

"Events" are defined as cooking themed occasions, specially arranged on an ad hoc basis for groups of 5 or more participants, the format and content as agreed with the client.

Booking and booking contacts

Any booking is an arrangement to provide the product on a specific date and at a specific time. This arrangement is made between School of Food Limited and the client who provides their name to School of Food Limited during the booking process.

If a client books on behalf of other participants, the booking remains an arrangement between the named client and School of Food Limited. School of Food Limited will only make or alter arrangements for the class in cooperation with the named client who booked - unless they receive the client's written permission to deal with anyone else.

Any financial arrangements between the client who places the booking and other participants who plan to take part in the class remains purely between those parties and do not include School of Food Limited.

Private classes: payment, rearrangement and cancellation terms

Payment in full is required at the time of booking. Until payment has been received any classes or dates that have been previously discussed remain provisional and may become unavailable.

When payment has been received you will receive an email from School of Food Limited confirming your class has been booked.

When requested, and with adequate prior warning, School of Food Limited will endeavour to rearrange the times and dates of class bookings. Rearrangement requests at short notice will be charged as cancellations (see below), although this is subject to School of Food Limited's management's discretion.

Classes cancelled at the client's request (in writing) 7 days or more prior to the booking date will be refunded in full. Classes cancelled (in writing) between 7 days and 48 hours prior to the booking date will receive a 50% refund. Classes cancelled less than 48 hours prior to the class are not refundable.

In the unlikely event that School of Food Limited ever needs to cancel your class (except in any situation described below) you will be offered the choice of either an alternative appointment within a reasonable period or full refund of the cost of your class.

Private courses: payment, rearrangement and cancellation terms

Payment in full is required at the time of booking the first session of the course. Until payment has been received any dates that have been previously discussed remain provisional and may become unavailable.

When payment has been received you will receive an email from School of Food Limited confirming your course has been booked.

When requested, and with adequate prior warning, School of Food Limited will endeavour to rearrange the times and dates of session bookings. Rearrangement requests at short notice will be charged as cancellations (see below), although this is subject to School of Food Limited's management's discretion.

Courses cancelled at the client's request (in writing) 7 days or more prior to the date of the first scheduled session will be refunded in full. Classes cancelled (in writing) between 7 days and 48 hours prior to the date of the first scheduled session will receive a 50% refund. Classes cancelled less than 48 hours prior to the date of the first scheduled session are not refundable.

In the event that the client starts a course and cancels any or all subsequent sessions the same cancellation terms apply to each individual session. Where course pricing includes a discount on School of Food's equivalent individual class rates the discount is treated as being applied to the final session of the course; in the event of a cancellation, any payment refunded will reflect this.

In the unlikely event that School of Food Limited ever needs to cancel your either a single class or a whole course (except in any situation described below) you will be offered the choice of either an alternative appointment within a reasonable period or full refund of the cost of your class.

Events: payment, cancellation and rearrangement terms

Payment of a deposit for 40% of the total fee is required in order to secure a booking for a School of Food event; until this is paid any dates discussed remain provisional. This deposit is non-refundable if the client cancels the booking or fails to pay the balance (as described below).

With a minimum 30 days warning prior to the scheduled event date and at the client's written request School of Food will endeavour to alter the arrangements for an event; any costs incurred by School of Food in doing so will be chargeable.

The balance of the fee for the event is required a minimum of 30 days prior to the event date. Failure to pay this will forfeit the booking and the deposit. For private events cancelled (in writing) at least 7 whole days prior to the event 50% of the balance is refundable. Cancellations less than 7 days prior to the event are non-refundable.

In the unlikely event that School of Food Limited ever needs to cancel your event (except in any situation described below) you will be offered the choice of either an alternative within a reasonable period or full refund of the cost of your class.

Resale

School of Food Limited do not permit the resale of their services, unless expressly agreed by School of Food Limited in writing.

Participants

School of Food Limited require the names of all participants at least 24 hours prior to any class. If you wish to make any change to the participant list originally submitted with the booking you must notify School of Food in writing.

All class participants must be aged 16 or older unless otherwise agreed in writing with School of Food. Participants aged from 16 to 18 must have a parent, guardian or adult acting in loco parentis present during the class (although the adult is not required to participate).

Class, course and event content and ingredients

Very occasionally it is necessary for School of Food Limited to make alterations to the content of classes and events or to the ingredients that will be used. We reserve the right to make such alterations as necessary.

Where changes are made to the that are deemed significantly different to the advertised or agreed class material, School of Food Limited will notify clients in advance of the class. For minor alterations School of Food will make a suitable substitution.

All classes and courses advertised on School of Food Limited's website are subject to alteration and discontinuation without notice. If a class or course is altered or discontinued after a booking has been received School of Food Limited will honour the original details advertised.

Kitchen, equipment and safety

The client who books the class is responsible for the kitchen or area provided for the class (unless at a venue hired by School of Food on behalf of the client). They are also responsible for the cleanliness and safety of the area and any equipment provided there (that does not belong to School of Food Limited or its employees).

We require kitchens used for classes to meet the standards outlined in our website Frequently Asked Questions (as updated from time to time). If the kitchen planned for a class fails to meet these standards or is found, at the time of the class, to be in dangerous condition we will be unable to teach the class. In such situations the cost of the class or event is non-refundable. In such a situation, classes occasionally may be rearranged at our discretion, subject to adequate alterations being made to the kitchen.

Gift vouchers

Gift vouchers have an expiry date 6 months after the date of purchase. After this date vouchers are no longer redeemable (though they can be used to book an appointment after their expiry date, provided the booking is made prior to the voucher's expiry). Gift vouchers are transferable but School of Food require written notification prior to redemption if someone other than the original named recipient will use the voucher.

Gift vouchers must be redeemed at the time of making a booking; they cannot be credited subsequently. The voucher must be redeemed in full, unless the selected School of Food product has a lower value than the voucher. In this case change will not be issued but a new voucher will be issued (with 6 months more validity) for remainder of the original's value.

Data protection

School of Food Limited stores electronic information about customers and prospective customers. This information is subject to password protection and, where appropriate, standard business-grade encryption. School of Food does not hold any debit or credit card information belonging to its clients.

If you wish to see any information about you that is held by School of Food Limited, you can make a written request for it to be disclosed to you, as per the Data Capture Act 1988.

School of Food Limited will not pass its customer or potential customer data to third parties, unless required to do so by law.